What is your return policy?

Unused products may be returned within 30 days accompanied by a copy of the original invoice for a full refund minus shipping charges.  Products over this 30 day grace period must be requested by phone prior to shipping and will be subject to a restocking fee of 20%.  Products that expire are not returnable after this 30 day period.  We do not take back expired products.  We are flexible to different situations so feel free to call us at 1-800-661-1562 to discuss your particular situation.  A restocking fee may be applied to any products that are not properly packaged. Products sold as sterile cannot be returned once open as they cannot be resold. Retail products completely removed from the packaging are not refundable as they cannot be resold.

 

Pharmaceutical Returns

Due to manufacturer and Health Canada regulations pharmaceuticals are none returnable unless shipped in error.

Alcon and Novartis Expired Products


Expired pharmaceutical products must be shipped within 6 months after the product has expired. Products more than 6 months past the expiry date will not be eligible for credit. All returns of expired Alcon/Novartis products must be shipped freight prepaid by the customer to Inmar MedTurn and include an Inmar Medturn return form. Forms for return documentation and full instructions for return can be obtained by calling Inmar Medturn at 1-888-784-2323 or at www.returns.org.

Any applicable credit will be sent to WhiteOP and applied to your customer account as a credit. Any fees and costs associated with the return process will be deducted from any credit received.

Products sent to Inmar Medturn which are ineligible for reimbursement will be neither returned to the shipper nor replaced.

Other Expired Pharmaceutical Products

Returns shall be sent to us freight prepaid by the customer and include the customers information. We would request credit on your behalf for any of these products. Any fees and costs associated with these requests will be deducted from any credit received.

Credit received will be applied to your customer account as a credit.

 

Products received which are not eligible for reimbursement will be neither returned to the shipped nor replaced.


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