What are your shipping policy, and minimum orders.

We have no minimum orders however there is a Shipping and Handling charge of $22.00 per order.  Wholesale accounts have this charge waived if their total order exceeds $100.00 (excluding orders with pharmaceuticals). 

If an order includes non-refrigerated pharmaceutical products a $24.00 ambient service fee for a temperature controlled and monitored shipping service will be added to the order regardless of value.Please Note: Shipping address for pharmaceuticals orders must be a professional business address. Attempting to ship to a residential address voids the order from being covered and any damages to product are at your expense. Pharmaceuticals cannot be returned and are destroyed if sent out of temperature scope. If we catch pharmaceutical orders shipped to a residential address they will be cancelled with no notification and accounts will be removed from professional status to non-professional status until the account address is updated.

Cold chain products, such as Alcaine, must ship only with other cold chain products and are charged a per order rate (typically between $22.00 and $40.00) that includes express shipping and cold chain packaging. Yukon, Northwest Territories, Nunavat and certain rural areas will be subject to higher shipping fees and will be contacted with shipping rates before the order is sent. Please Note: Shipping address for pharmaceuticals orders must be a professional business address. Attempting to ship to a residential address voids the order from being covered and any damages to product are at your expense. Pharmaceuticals cannot be returned and are destroyed if sent out of temperature scope. If we catch pharmaceutical orders shipped to a residential address they will be cancelled with no notification and accounts will be removed from professional status to non-professional status until the account address is updated.

Once an internet order has been submitted, it is not possible to alter that order.

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